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View All Vacancies

Head of Student Experience

Student Journey

Location:  Ormskirk
Salary:  £46,291 to £49,297 per annum
Post Type:  Full Time
Closing Date:  Wednesday 09 August 2017
Interview Date:  Wednesday 30 August 2017
Reference:  EHM0196-0717

Make a difference, every day, to the lives of our staff and students.

About You

You will need the ability to create, lead and develop a team; creating a culture of high performance and harnessing enthusiasm to deliver an outstanding student experience. An understanding of the issues facing HE and students with experience of putting effective strategies into place to develop and enhance services in an education (or similar) setting is essential.

Experience of service design, delivering outstanding customer service and using feedback to enhance service delivery. The ability to build strong relationships across a large and complex organisation.

We are looking for someone with exceptional communication skills and the ability to motivate, persuade and influence as well as someone who will take a risk and try something new.

About the Role

This is a new role for the University arising from the comprehensive Student Journey Programme.  You will have a unique opportunity to create and shape the team and function to deliver our ambition of providing the most outstanding student experience in UK Higher Education. They will work across all levels of the University, building strong business relationships and their work will have a real impact on the life of the Institution. 

This is an exciting opportunity for an exceptionally talented and committed individual to make a mark on an exceptional University.


We want you to feel happy when you come to work and proud when you go home.

As a senior colleague at Edge Hill University you will have access to a generous pension scheme, opportunity for corporate healthcare and an environment in which you can make a difference.

From the moment you join us you have the opportunity to enhance your skills. We offer a range of specialist development sessions or courses and an award winning staff health & wellbeing programme (HR Excellence Awards 2017). This means as well as opportunities to attend interactive development sessions you are able to have a lunchtime stroll across our beautiful campus, book to get a trim from our onsite hairdresser, your car valeted, or get together with colleagues over free food and drink to watch the latest film on one of our Film Nights and so much more.

This is just a taste of what we are able to offer you at Edge Hill University.

About Us

“A great success story… an institution that improves and impresses year after year” – Times Higher Education.

We are recognised for our outstanding achievements in student satisfaction, staff engagement, graduate employment and innovation as well as our strengthening research profile, investment and growth. The Times Higher ‘University of the Year’ award also celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

Based on an award-winning campus in West Lancashire,Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact:
 Liam Owens, Director of Student Recruitment & Administration  at 

Further details:    Job Description & Person Specification    
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