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CRM Coordinator

Student Recruitment

Location:  Ormskirk
Salary:  £22,254 to £24,174 per annum
Post Type:  Full Time
Closing Date:  Sunday 14 August 2022
Interview Date:  Wednesday 24 August 2022
Reference:  EHA2017-0722

Make a difference, every day, to the lives of our students.

About the Role

This is an exciting opportunity for a CRM Coordinator to join the Student Recruitment and Marketing Department to work as part of the dedicated and enthusiastic CRM and Course Enquiries Team who work to build strong relationships with enquirers and applicants. The main focus of this role is the creation and delivery of high quality communications across email, print and SMS. The successful candidate will utilise the CRM system to create content in line with the annual communication plans and support the wider team to maximise the capabilities of the CRM system. This role provides an excellent opportunity for a motivated individual with a positive attitude and the right skills to join a friendly and professional team.

About You

As CRM Coordinator, you will have excellent written and verbal communication skills, good interpersonal skills and the ability to work flexibly as part of a team and develop and maintain effective working relationships at all levels. You will also have a positive attitude, high attention to detail and be able to organise and prioritise workload to meet deadlines. Experience of identifying content from a range of sources to create engaging communications for a defined target audience is also essential as well as the ability to demonstrate competent and confident copywriting skills, applying creativity and innovation to communications as well as use Microsoft Office and have the capability to learn new systems and software.


You will benefit from 22 days annual leave plus 13 bank holiday inclusive of University closure days per annum. We aim to provide our staff with a positive work life balance and have a range of schemes in place to support this. Your continued professional development is as important to us as it is to you and we demonstrate this through our investment in your CPD activity. 

You will be automatically enrolled into the Local Government Pension Scheme and have access to our staff benefits platform, which provides you with discounts across the high street to help you save money on your everyday spending such as supermarket shopping, cinema tickets, dining out and more. We also offer discounted membership to our state-of-the-art sport and leisure facilities.

About Us

Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education. 

You’ll be working for a multi award-winning institution that has been named Modern University of the Year in the Times and Sunday Times Good University Guide 2022 and shortlisted for the overall UK University of the Year award. Edge Hill has also recently been awarded University of the Year in the Educate North Awards (2021) in recognition of our continued commitment to deliver an exceptional student experience and the exceptional progress we have made to deliver investment and innovation over the past 12 months, while placing students at the heart of everything we do.

The University has judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact: Jo Eley, CRM Officer at  

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Further details:    Job Description & Person Specification    
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