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View All Vacancies

Customer Experience Manager

Service Delivery & Insight

Location:  Ormskirk
Salary:  £40,322 to £45,361 per annum
Post Type:  Full Time
Closing Date:  Tuesday 25 May 2021
Reference:  EHA2005-0321-R

Make a difference, every day, to the lives of our students.

About You

With outstanding leadership qualities, you will have the ability to inspire and motivate others through transformational management. We are seeking an individual with excellent written and verbal communication skills with the ability to empathise whilst delivering on key priorities.

The ideal candidate will have a passion delivering an excellent service to our customers and be able to demonstrate responsibility and integrity in everything they do.

About the Role

The Facilities Management team offers the successful applicant a range of opportunities to drive and shape a key front-line service but also to develop as an individual. The successful applicant would be joining a friendly and open team which values honesty and integrity alongside a fantastic team ethos. The Customer Experience Manager role is key to delivering upon our priorities and will play a major part in achieving our strategic aims.

In this role you will be responsible for defining and driving the FM customer experience strategy including maintaining oversight of service standards and consistency across FM. You will also work with FM Service Area Managers to ensure excellent customer service standards are maintained throughout the year.


You will benefit from 26 days annual leave plus 13 bank holiday and University closure days per annum. We aim to provide our staff with a positive work life balance and have a range of schemes in place to support this. Your continued professional development is as important to us as it is to you and we demonstrate this through our investment in your CPD activity. 

You will be automatically enrolled into the Local Government Pension Scheme and have access to our staff benefits platform, which provides you with discounts across the high street to help you save money on your everyday spending such as supermarket shopping, cinema tickets, dining out and more. We also offer discounted membership to our state-of-the-art sport and leisure facilities.

About Us

Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education. 

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact: Sarah Knight, Head of Operations at  

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Previous applicants need not apply.

Further details:    Job Description & Person Specification    
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