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View All Vacancies

Help & Support Advisor

Learning Services

Location:  Ormskirk
Salary:  £19,612 to £21,236 per annum
Post Type:  Part Time
Hours Per Week:  29
Work Pattern:  Monday, Wednesday, Thursday, Friday
Closing Date:  Wednesday 30 September 2020
Reference:  EHA1918-0920

Make a difference, every day, to the lives of our students.

About You

Flexible and adaptable in approach with excellent customer service skills, you will use your initiative to resolve problems and maintain an active contribution to the team effort. Experience of working in a busy, fast paced customer-focused environment is essential as is a good level of IT competency, with a particular focus on support for PC and mobile technologies. 

Your approachable and friendly manner coupled with outstanding communication skills and an ability to unpick and support customer enquiries, will ensure that you quickly establish yourself as a key member of our high performing team.

About the Role

You will provide excellent customer care via our multiple physical and virtual service points in a busy and high-profile student support and customer enquiry handling service.

The shift pattern is below:






8:45 - 5:00

7:45 - 4:00

7:45 - 4:00

11:45 - 8:00


We want you to feel happy when you come to work and proud when you go home.

From the moment you join us you have the opportunity to enhance your skills. We offer a range of specialist development sessions or courses and an award-winning staff health & wellbeing programme (HR Excellence Awards 2017). This means as well as opportunities to attend interactive sessions like ‘Presenting with Impact’ or ‘Preparing for Your Future’ you are able to have a lunchtime stroll across our beautiful campus, benefit from discounted membership to our state of the art sport and leisure facilities and so much more. 

This is just a taste of what we are able to offer you at Edge Hill University.

About Us

Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education. 

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact: Andy Billington, Help and Support Manager at

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Further details:    Job Description & Person Specification    
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