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View All Vacancies

Course Enquiries Assistant

Student Recruitment

Location:  Ormskirk
Salary:  £19,202 to £20,836 per annum
Post Type:  Full Time
Closing Date:  Sunday 20 January 2019
Interview Date:  Tuesday 05 February 2019
Reference:  EHA1363-0119-R
Number of Positions:  2

Make a difference, every day, to the lives of our students.

About You

With excellent customer service skills you will represent the university as a professional establishment by delivering tailored information. You will have proven experience of working within a customer focussed environment and dealing with enquiries from a range of individuals ensuring they are dealt with in a professional manner.

You will be able to work flexibly and reliably to meet the needs of the team, and have excellent IT and data entry skills along with the ability to pay attention to detail and prioritise your workload effectively, whilst maintaining a high standard. You will have excellent demonstrable communication skills and be comfortable using a range of platforms including phone, written, email and social media. 

About the Role 

You will be required to provide an exceptional front-line customer experience to enquirers and potential students and support wider student recruitment initiatives. Acting as the first point of contact for prospective students and key influencers, you will provide an outstanding customer service and ensure that all enquiries are dealt with in a professional manner. You will also provide events assistance, co-ordinating campus tours and supporting Open Days and Applicant Visit Days.

This role provides an excellent opportunity for a motivated individual to join a professional and friendly team. In return the successful candidate will have the opportunity to get involved in a wide range of student recruitment activities.

Rewards/Benefits

We want you to feel happy when you come to work and proud when you go home.

From the moment you join us you have the opportunity to enhance your skills. We offer a range of specialist development sessions or courses and an award-winning staff health & wellbeing programme (HR Excellence Awards 2017). This means as well as opportunities to attend interactive sessions like ‘Presenting with Impact’ or ‘Preparing for Your Future’ you are able to have a lunchtime stroll across our beautiful campus, benefit from discounted membership to our state of the art sport and leisure facilities and so much more. 

This is just a taste of what we are able to offer you at Edge Hill University.

About Us

We want you to feel happy when you come to work and proud when you go home. Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education. 

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact:
Helen Atkinson, Student Recruitment and Conversion Manager at helen.atkinson@edgehill.ac.uk

Further details:    Job Description & Person Specification    
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