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Accommodation Assistant

Department
Accommodation Team
Location
Ormskirk
Salary
£23,581 to £25,148 per annum
Permanent campus based role
Post Type
Full Time
Closing Date
Saturday 09 November 2024
Reference
EHA1409-1024

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We’re here to create and harness knowledge, to deliver opportunity for everyone.

About the Role

This is an exciting opportunity for an Accommodation Assistant to join the Accommodation Team within Facilities Management. This is a dynamic customer service, student focused role and supports the creative function of a safe and inclusive community for residential students. The Team, strive to ensure students feel supported, engaged and able to live independently within our accommodation and this role is vital to enabling that success.

You will support the delivery of a holistic 52-week service to our students, ensuring that the transition from home to university living is achieved as smoothly as possible and will help to foster and manage self-supporting communities of students. The Accommodation Team act as a single point of contact for the residential students as well as providing support across each community area as appropriate. You will take responsibility for administrative supporting the team in all aspects, including collating data, writing reports, answering student enquiries and dealing with low level complaints. This role will support and administer the delivery of key accommodation activities including transfers and terminations.

For informal enquiries about this vacancy, you may wish to contact: Bryan Tyrer, Manager – Accommodation Team at tyrerb@edgehill.ac.uk.

About You

As the Accommodation Assistant, you will have:

  • Excellent communication skills both verbal and written.
  • A real “can do” customer service approach.
  • Excellent IT Skills.
  • Experience working in customer service led profession.
  • Organisational skills and the ability to prioritise and plan effectively.

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & Benefits

  • A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
  • Free foreign language, and Sign Language evening classes
  • Discounted membership to our onsite state-of-the-art sport and leisure facilities
  • Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more
  • Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and as health & wellbeing resources
  • A wide range of development programmes to enhance your career
  • Beautiful award-winning on-campus working environment
  • Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. 

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world. 

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

Further details:
Job Description & Person Specification


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