About the Role

This is an exciting opportunity to join the Digital Learning team at an exciting time as we move into a period of Digital Transformation at the University.

Your main duties and responsibilities will include:

• Providing expert, proactive technical user support and guidance for the University’s centrally managed learning technologies, ensuring reliable, high quality digital experiences for staff and students
• Collaborating with Digital Learning colleagues in the testing and implementation of new system features or integrations, and maintenance of system processes, including engaging in strategic digital projects
• Taking lead responsibility for the support of Professional Support staff with administrative responsibility in our Learning Management Systems, including communications and training for administrative features
• Planning and managing project work packages to completion, engaging with colleagues and stakeholders across the University

This role offers the opportunity to work pro-actively and have an impact on how we support users of digital systems and in ensuring that technical developments are implemented effectively.

Please note this post is currently only available to current Edge Hill University staff members within a substantive post.

As part of the University’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.

For informal enquiries about this vacancy, you may wish to contact: Scott Farrow, Head of Digital Learning at Farrows@edgehill.ac.uk

About You

As Support Officer (Digital Learning), you will have:

• Proven experience delivering high quality user support with effective problem solving abilities, including troubleshooting complex technical issues and escalation with suppliers
• Expertise in digital learning systems, including maintenance, feature testing and implementation and analysis of data, considering the user experience and needs of the service
• Excellent verbal and written communication skills, enabling you to provide clear guidance to a non-technical audience, and build productive working relationships across academic, administrative, and technical teams
• Strong organisational skills with the ability to plan, prioritise, and manage multiple demands including project work, report building, and daily support, adapting effectively to changing circumstances

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & Benefits

• A minimum of 36 days annual leave per annum, (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme

About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. 

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world. 

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

Closing Date: 12 May 2026

Department: Support

Salary: £32,080 to £34,610 per annum
Permanent